Effective Date: 23/06/2024

At Knoviq India, we are committed to providing high-quality wholesale products and ensuring customer satisfaction. If you are not entirely satisfied with your purchase, we’re here to help. Please review our Return and Refund Policy to understand your rights and our obligations.

1. Return Policy

Eligibility for Returns:

  • Returns are only accepted for defective, damaged, or incorrect products.
  • The product must be unused, in its original packaging, and in the same condition as received.
  • Returns must be initiated within 7 days of receiving the product.

Non-Returnable Items:

  • Customized or special-order products.
  • Perishable goods or products with a limited shelf life.
  • Products purchased on clearance or as part of a special promotion.

How to Initiate a Return:

  1. Contact us via email at info@knoviqindia.com with your order details, reason for return, and supporting photographs (if applicable).
  2. Our team will review your request and provide further instructions, including the return address.
  3. Ship the product back to our warehouse at your expense unless the return is due to our error (defective, damaged, or incorrect items).

2. Refund Policy

Eligibility for Refunds:

  • Refunds are processed only after we receive and inspect the returned product.
  • Approved refunds will be credited back to the original payment method within 7-10 business days.

Partial Refunds:

  • If the returned item shows signs of use or is not in its original condition, a partial refund may be issued at our discretion.

Non-Refundable Cases:

  • Returns initiated outside the 7-day window.
  • Items not in their original condition or packaging.

3. Exchange Policy

We do not offer direct exchanges. If you wish to exchange an item, you must initiate a return for the original product and place a new order.

4. Shipping Costs

  • Customers are responsible for return shipping costs unless the return is due to a defect, damage, or error on our part.
  • In cases of approved refunds, the original shipping charges are non-refundable.

5. Damaged or Defective Products

If you receive a damaged or defective product, please notify us within 48 hours of delivery. Email info@knoviqindia.com with your order number, photographs of the damaged item, and a brief description of the issue. We will arrange a replacement or refund after verifying the issue.

6. Contact Us

For any questions or concerns regarding returns and refunds, please contact us:

We appreciate your business and strive to provide a seamless shopping experience. Thank you for choosing Knoviq India!