We accept a wide range of secure and convenient payment options for your purchases:

• Credit / Debit Cards – Visa, MasterCard, RuPay, Maestro, American Express

• UPI Payments – Google Pay, PhonePe, Paytm, BHIM UPI, etc.

• Net Banking – All major Indian banks supported

es, you can request a return or exchange within 7 days of delivery under the following conditions:

• The product must be unused, undamaged, and in its original packaging with all tags intact.

• Returns are accepted only if the product is defective, damaged, or different from what was ordered.

• Certain items such as perishables, personal care products, or customized goods may not be eligible for return.

• Once your return is approved, you can choose between an exchange, replacement, or refund (as per our refund policy).

For assistance with returns or exchanges, please contact our support team at support@knoviqindia.com or call 9212714451.

How long does it take to process and ship my order?

• Order Processing: All confirmed orders are typically processed within 24–48 hours (excluding Sundays and public holidays).

• Shipping Time:

  • Metro Cities: 1 business days

  • Other Locations: 1–2 business days

  • Remote Areas: 2–3 business days

• You will receive an email and SMS notification with tracking details once your order has been shipped.

• Delivery times may vary depending on product availability, courier partner, and your location.

At Knoviq India, we welcome businesses and entrepreneurs to join us as long-term partners or authorized dealers. Becoming a partner comes with exclusive benefits like priority pricing, bulk order support, marketing assistance, and dedicated account management.

To become a partner:

1. Register your business on our B2B portal with valid documents (GST, trade license, PAN).

2. Submit a partnership application through the “Become a Partner / Authorized Dealer” form available on the portal.

3. Provide details such as:

   • Business type and experience

   • Target market or region

   • Expected order volumes

4. Our partnership team will review your application and may schedule a discussion or verification call.

5. Once approved, you will receive authorized dealer status, along with access to:

   • Special B2B pricing and bulk discounts

   • Early access to new products

   • Marketing support and co-branding opportunities

For guidance or queries during the application process, contact B2B support at support@knoviqindia.com or +91 9212714451.

Are festival items and imported products covered under warranty or guarantee?

Yes, most of our products, including imported items, come with a manufacturer’s warranty or guarantee. However, there are some important points to note:

• Festival or seasonal products (decorations, gift items, or promotional items) are generally non-returnable and may not be covered under warranty, unless specified otherwise.

• Imported electronics or premium items are usually covered under the manufacturer’s warranty, and the terms may vary depending on the brand.

• Warranty coverage typically includes manufacturing defects and functional issues, but does not cover accidental damage, misuse, or wear and tear.

• Always check the product page or packaging for specific warranty details before purchasing.

For any warranty claims or questions about your purchase, contact our support team at support@knoviqindia.com or +91 9212714451.